Job Summary

As a Virtual Assistant at American Airlines, you will play a critical role in supporting our customers and internal teams with a wide range of administrative and customer service tasks. This remote position is designed for those with exceptional communication skills and a strong commitment to service excellence, whether part-time or full-time. You will act as a primary point of contact, managing inquiries, coordinating schedules, and ensuring efficient processes to enhance operational productivity and customer satisfaction.

Key Responsibilities

• Provide outstanding virtual customer service by addressing customer inquiries and resolving issues via phone, email, and live chat.
• Support scheduling, calendar management, and coordination of meetings for internal teams as needed.
• Maintain accurate records, manage digital files, and perform data entry with a focus on confidentiality and data integrity.
• Assist with the preparation of reports, presentations, and other communication materials.
• Track and respond to customer service metrics and feedback, aiming for continuous improvement.
• Handle a variety of administrative tasks, including managing incoming correspondence, organizing travel arrangements, and processing expenses.

Required Skills and Qualifications

• High school diploma or equivalent; a bachelors degree is preferred.
• Proven experience as a Virtual Assistant, Customer Service Representative, or in a related administrative role.
• Excellent verbal and written communication skills.
• Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with customer relationship management (CRM) software.
• Ability to work independently with minimal supervision and a high level of accuracy and attention to detail.

Experience

• 1-3 years of experience in virtual assistance, customer service, or an administrative role.
• Previous experience in the airline or travel industry is advantageous but not required.

Working Hours

• Flexible part-time and full-time schedules available.
• Must be able to work occasional weekends or holidays based on customer and business needs.
• Must be available for occasional live training sessions and team meetings.

Knowledge, Skills, and Abilities

• Demonstrated ability to remain calm and solution-focused in high-pressure situations.
• Strong technical troubleshooting skills to assist customers and internal teams with virtual systems.
• High adaptability to rapidly changing environments and customer needs.
• A proactive approach to improving processes and supporting customer and team success.

Benefits

• Competitive hourly rate and opportunities for advancement.
• Comprehensive health, dental, and vision insurance (full-time employees).
• Retirement savings plan with company match.
• Employee travel benefits, including discounted flights and accommodations.
• Paid time off, holiday pay, and flexible working schedules.

Why Join American Airlines?

American Airlines is an industry leader renowned for its commitment to customer service and employee satisfaction. Joining our team means being part of a dynamic, global company where you will have the opportunity to build a rewarding career, take advantage of employee travel perks, and work alongside dedicated professionals who value collaboration and innovation.

How to Apply

Interested candidates are encouraged to apply directly through the American Airlines careers portal. Please include a resume and cover letter detailing your experience and qualifications. Applications will be reviewed on a rolling basis, and suitable candidates will be contacted for an initial virtual interview.