Job Summary

HR Service Jobs is seeking a dedicated and skilled Technical Support Engineer to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional technical assistance and ensuring that our systems operate seamlessly. You will work closely with both customers and internal teams to troubleshoot issues, offer solutions, and contribute to the continuous improvement of our services. If you are passionate about technology and customer service, we want to hear from you!

Key Responsibilities

• Provide first-line technical support to clients via phone, email, and chat, ensuring timely resolution of issues.
• Troubleshoot hardware and software problems, identifying root causes and implementing effective solutions.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Maintain detailed documentation of support requests, resolutions, and knowledge base articles.
• Conduct training sessions for clients on product features and best practices.
• Stay current with industry trends and emerging technologies to enhance service delivery.
• Assist in the testing and deployment of new software releases and updates.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Proven experience in a technical support role or similar capacity.
• Strong understanding of operating systems (Windows, macOS, Linux) and networking concepts.
• Excellent problem-solving skills and ability to work under pressure.
• Outstanding communication skills, both verbal and written.
• Ability to work collaboratively in a team-oriented environment.

Experience

• Minimum of 2 years of experience in technical support or IT support.
• Experience with ticketing systems and remote support tools.
• Familiarity with customer relationship management (CRM) software is a plus.

Working Hours

• Full-time position with flexible working hours, including occasional weekends and holidays based on client needs.

Knowledge, Skills, and Abilities

• Strong analytical and troubleshooting skills.
• Ability to learn new technologies quickly.
• Exceptional customer service orientation.
• Effective time management and organizational skills.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday leave.
• Opportunities for professional development and career advancement.
• Employee wellness programs and team-building activities.

Why Join

At HR Service Jobs, we value innovation, collaboration, and a commitment to excellence. Joining our team means being part of a forward-thinking company that invests in its employees and fosters a supportive work environment. We encourage creativity and provide opportunities to grow both personally and professionally.

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and interest in the position to us. Please include Technical Support Engineer Application in the subject line. We look forward to hearing from you!