Job Summary

Aetna is seeking a highly organized and motivated Virtual Assistant to join our dynamic team. This remote position is perfect for individuals with a nursing background looking to leverage their skills in a supportive administrative role. As a Virtual Assistant, you will play a crucial role in assisting healthcare professionals with administrative tasks, facilitating communication, and ensuring that operational processes run smoothly. This position provides the opportunity to contribute to a leading healthcare organization while maintaining a flexible work schedule.

Key Responsibilities

• Provide administrative support to healthcare professionals, including scheduling appointments, managing calendars, and organizing patient files.
• Assist in the coordination of telehealth services, ensuring all necessary documentation and technology are in place for virtual visits.
• Communicate effectively with patients, families, and healthcare teams to relay information and gather necessary data.
• Maintain and update patient records in compliance with privacy regulations.
• Conduct research and prepare reports as requested by healthcare professionals.
• Assist in the management of healthcare-related projects and initiatives.
• Handle correspondence, including emails and phone calls, with professionalism and confidentiality.
• Support the onboarding process for new staff and contribute to training materials.

Required Skills and Qualifications

• Registered Nurse (RN) license is required.
• Strong organizational and multitasking abilities.
• Excellent communication skills, both verbal and written.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software tools.
• Familiarity with electronic health record (EHR) systems is a plus.
• Ability to work independently and collaboratively in a remote environment.
• Attention to detail and commitment to maintaining confidentiality.

Experience

• Previous experience in a healthcare setting is preferred.
• Experience in administrative roles or virtual assistance is a plus.
• Familiarity with telehealth services and remote patient management is beneficial.

Working Hours

• Flexible working hours with a commitment of approximately 20-40 hours per week, depending on project needs and availability.

Knowledge Skills and Abilities

• Knowledge of healthcare regulations and patient care processes.
• Ability to effectively manage time and prioritize tasks in a fast-paced environment.
• Strong problem-solving skills and the ability to adapt to changing circumstances.
• A compassionate and empathetic approach to patient interactions.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive health benefits package, including medical, dental, and vision insurance.
• Opportunities for professional development and continuing education.
• Flexible work arrangements that support work-life balance.
• Paid time off and holidays.

Why Join

At Aetna, we are committed to making healthcare work for everyone. Joining our team means becoming part of an organization that values diversity, inclusion, and collaboration. We provide our employees with the tools and support they need to thrive in their roles and contribute to a healthier world. If you are passionate about improving patient care and are looking for a rewarding remote position, we encourage you to apply.

How to Apply

Interested candidates should submit their resume and a cover letter outlining their relevant experience and why they would be a great fit for this role. Please apply through our careers page or send your application to us.