HR Service Jobs is seeking a skilled and dedicated Technical Support Engineer to join our team. In this role, you will be responsible for providing advanced technical support to our customers, diagnosing and resolving complex technical issues, and ensuring that our clients experience minimal downtime. You will work closely with other departments, including engineering and product development, to deliver high-quality customer service and technical solutions. This position offers an excellent opportunity for individuals passionate about technology and customer satisfaction.

Key Responsibilities:

• Provide first and second-level technical support for customers via phone, email, and chat.
• Troubleshoot, diagnose, and resolve hardware and software issues in a timely manner.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Document all customer interactions and technical solutions in the company ticketing system.
• Monitor system performance and offer guidance on best practices to optimize system functionality.
• Assist customers with the installation, configuration, and use of company products.
• Stay updated on the latest product developments, features, and technical enhancements.
• Contribute to the creation of technical documentation, FAQs, and guides for customers.
• Work closely with the sales and account management teams to ensure customer satisfaction and retention.
• Proactively identify trends in support requests to recommend long-term solutions or improvements.

Required Skills and Qualifications:

• Bachelor degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience as a Technical Support Engineer or in a similar role.
• Strong understanding of operating systems (Windows, macOS, Linux) and network configurations.
• Proficiency in troubleshooting software and hardware issues.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical customers.
• Familiarity with help desk and CRM systems (e.g., Zendesk, Salesforce, Jira).
• Ability to manage multiple tasks and prioritize effectively under pressure.
• Analytical mindset with excellent problem-solving abilities.
• Strong attention to detail and organizational skills.

Experience:

• 2-4 years of experience in a technical support or customer service role, preferably in a B2B environment.
• Experience supporting cloud-based platforms, SaaS solutions, or enterprise software is a plus.

Working Hours:

• This position follows a standard full-time schedule of 40 hours per week, Monday through Friday. Some evening or weekend shifts may be required based on customer needs and emergencies.

Knowledge, Skills, and Abilities:

• In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and diagnostic tools.
• Ability to work independently while contributing to a collaborative team environment.
• Capable of managing time effectively and adhering to deadlines.
• Demonstrated ability to learn new technologies quickly and apply this knowledge to real-world scenarios.
• A customer-centric approach with a strong focus on delivering excellent customer service.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off (PTO) and holiday leave.
• Opportunities for continuous learning and professional development.
• Flexible work arrangements, including remote work options.
• Collaborative and supportive work environment.

Why Join HR Service Jobs:

At HR Service Jobs, we prioritize innovation, teamwork, and growth. As a Technical Support Engineer, you will play a crucial role in ensuring our clients success by delivering top-notch technical support and solutions. Our company fosters a culture of learning and development, encouraging employees to grow their skills and advance their careers. Join us to be part of a dynamic team where your contributions are valued, and your career will thrive.

How to Apply:

To apply for this position, please submit your resume and a cover letter detailing your qualifications and experience to us with the subject line Technical Support Engineer Application .  Applications will be reviewed on a rolling basis, and selected candidates will be contacted for an interview. We look forward to hearing from you!