HR Service Jobs is seeking a highly skilled and motivated Technical Support Engineer to join our growing team. This role requires an individual who is passionate about providing excellent customer service, solving technical issues, and ensuring that clients and internal users receive the best possible support. The successful candidate will be responsible for troubleshooting hardware, software, and network-related problems, escalating issues as necessary, and ensuring timely resolution to maintain client satisfaction. Our Technical Support Engineers are key players in ensuring smooth daily operations for our clients and are fundamental to our success.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat to resolve technical issues.
• Diagnose and troubleshoot hardware, software, and network problems, including connectivity and performance issues.
• Document support interactions and solutions within the company’s ticketing system.
• Collaborate with other departments (e.g., product development, quality assurance) to resolve more complex technical issues.
• Provide remote support and guidance to users for system setup, installation, and configuration.
• Conduct root cause analysis and escalate unresolved problems to the appropriate technical teams or vendors.
• Monitor system performance, security, and backup operations to ensure optimal functioning of client infrastructures.
• Create and update technical documentation and user guides to support team processes and customer education.
• Assist in the development and implementation of new support strategies and improvements to customer service workflows.
• Participate in on-call rotation and provide after-hours support when necessary.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Strong knowledge of hardware, software, and networking systems.
• Proficiency in operating systems (Windows, Mac OS, Linux), and familiarity with mobile platforms.
• Excellent problem-solving skills with the ability to think critically and analytically under pressure.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with ticketing systems (e.g., Zendesk, Jira) and remote desktop tools (e.g., TeamViewer).
• Familiarity with database management (SQL) and cloud platforms (AWS, Azure) is a plus.
• Ability to work independently and as part of a team to meet deadlines and service-level agreements (SLAs).

Experience:

• 2-4 years of experience in technical support, helpdesk, or IT customer service roles.
• Experience troubleshooting software, hardware, and network-related issues.
• Prior experience working with customers in a B2B environment is preferred.

Working Hours:

• Full-time, 40 hours per week.
• Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
• Participation in the on-call rotation schedule for after-hours support.

Knowledge, Skills, and Abilities:

• Strong technical knowledge with a passion for learning about new technologies and systems.
• Ability to quickly adapt to changes in tools, technologies, and workflows.
• Strong organizational skills with a keen attention to detail.
• Ability to communicate effectively with colleagues, customers, and management at all levels.
• Enthusiastic about improving customer experience and resolving challenges.

Benefits:

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off (PTO) and company holidays.
• Opportunities for professional development and certifications.
• Flexible work-from-home options.
• Employee wellness programs and team-building activities.

Why Join HR Service Jobs?

At HR Service Jobs, we pride ourselves on fostering a culture of innovation, collaboration, and professional growth. As a member of our team, you will have the opportunity to work with cutting-edge technologies, solve challenging problems, and make a tangible impact on our clients' success. We invest in our employees' development and offer numerous career advancement opportunities. If you’re looking for a dynamic work environment where your contributions are valued, HR Service Jobs is the place for you.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to jobs@hrservicejobs.com. Please include Technical Support Engineer in the subject line of your email. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted for an interview.

We look forward to hearing from you!HR Service Jobs is seeking a highly skilled and motivated Technical Support Engineer to join our growing team. This role requires an individual who is passionate about providing excellent customer service, solving technical issues, and ensuring that clients and internal users receive the best possible support. The successful candidate will be responsible for troubleshooting hardware, software, and network-related problems, escalating issues as necessary, and ensuring timely resolution to maintain client satisfaction. Our Technical Support Engineers are key players in ensuring smooth daily operations for our clients and are fundamental to our success.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat to resolve technical issues.
• Diagnose and troubleshoot hardware, software, and network problems, including connectivity and performance issues.
• Document support interactions and solutions within the company’s ticketing system.
• Collaborate with other departments (e.g., product development, quality assurance) to resolve more complex technical issues.
• Provide remote support and guidance to users for system setup, installation, and configuration.
• Conduct root cause analysis and escalate unresolved problems to the appropriate technical teams or vendors.
• Monitor system performance, security, and backup operations to ensure optimal functioning of client infrastructures.
• Create and update technical documentation and user guides to support team processes and customer education.
• Assist in the development and implementation of new support strategies and improvements to customer service workflows.
• Participate in on-call rotation and provide after-hours support when necessary.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Strong knowledge of hardware, software, and networking systems.
• Proficiency in operating systems (Windows, Mac OS, Linux), and familiarity with mobile platforms.
• Excellent problem-solving skills with the ability to think critically and analytically under pressure.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with ticketing systems (e.g., Zendesk, Jira) and remote desktop tools (e.g., TeamViewer).
• Familiarity with database management (SQL) and cloud platforms (AWS, Azure) is a plus.
• Ability to work independently and as part of a team to meet deadlines and service-level agreements (SLAs).

Experience:

• 2-4 years of experience in technical support, helpdesk, or IT customer service roles.
• Experience troubleshooting software, hardware, and network-related issues.
• Prior experience working with customers in a B2B environment is preferred.

Working Hours:

• Full-time, 40 hours per week.
• Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
• Participation in the on-call rotation schedule for after-hours support.

Knowledge, Skills, and Abilities:

• Strong technical knowledge with a passion for learning about new technologies and systems.
• Ability to quickly adapt to changes in tools, technologies, and workflows.
• Strong organizational skills with a keen attention to detail.
• Ability to communicate effectively with colleagues, customers, and management at all levels.
• Enthusiastic about improving customer experience and resolving challenges.

Benefits:

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off (PTO) and company holidays.
• Opportunities for professional development and certifications.
• Flexible work-from-home options.
• Employee wellness programs and team-building activities.

Why Join HR Service Jobs?

At HR Service Jobs, we pride ourselves on fostering a culture of innovation, collaboration, and professional growth. As a member of our team, you will have the opportunity to work with cutting-edge technologies, solve challenging problems, and make a tangible impact on our clients' success. We invest in our employees' development and offer numerous career advancement opportunities. If you’re looking for a dynamic work environment where your contributions are valued, HR Service Jobs is the place for you.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to jobs@hrservicejobs.com. Please include Technical Support Engineer in the subject line of your email. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted for an interview.

We look forward to hearing from you!