Job Summary

HR Service Jobs is seeking a dedicated and enthusiastic Customer Support Associate to join our dynamic team for the Evening/Night Shift. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will help address inquiries, resolve issues, and ensure a positive customer experience. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and resolve customer issues while adhering to company policies and procedures.
• Maintain accurate records of customer interactions, transactions, and feedback in our CRM system.
• Collaborate with other departments to escalate and resolve complex issues as needed.
• Provide customers with information about products, services, and promotions.
• Conduct follow-ups to ensure customer satisfaction and retention.
• Participate in ongoing training sessions to stay updated on product knowledge and customer service techniques.
• Assist in creating and maintaining customer support documentation and FAQs.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities with a customer-centric mindset.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in using customer service software and tools (CRM experience preferred).
• Comfortable working in a fast-paced environment and handling high call volumes.
• Strong attention to detail and organizational skills.

Experience

• Previous experience in a customer service role is preferred.
• Experience in a call center environment is a plus.
• Familiarity with technical support or IT products is an advantage.

Working Hours

• This position requires flexibility to work evening and night shifts, including weekends and holidays. Specific hours may vary based on business needs.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn new software and tools quickly.
• Empathy and patience when dealing with customers.
• Strong team player with a collaborative approach to problem-solving.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• Opportunities for professional development and career advancement.
• Employee discounts on company products and services.
• A positive and supportive work environment.

Why Join

At HR Service Jobs, we value our employees and strive to create a workplace that promotes growth, collaboration, and respect. By joining our team, you will have the opportunity to make a meaningful impact on our customers experiences and contribute to a thriving company culture. We believe in recognizing and rewarding hard work, and we provide our employees with the tools and resources they need to succeed.

How to Apply

If you are excited about the opportunity to become a Customer Support Associate with HR Service Jobs, please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role. Applications can be sent to us or submitted through our careers page. We look forward to hearing from you!