HR Service Jobs is seeking enthusiastic and dedicated individuals to join our team as Night Shift Call Center Executives. In this part-time position, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving queries efficiently. This role is ideal for those looking to work flexible hours while contributing to a dynamic and supportive environment.

Key Responsibilities:

• Handle incoming calls and assist customers with their inquiries in a timely and professional manner.
• Make outbound calls to follow up on customer requests and ensure satisfaction.
• Accurately document customer interactions and maintain updated records in the system.
• Collaborate with team members to meet call center targets and performance metrics.
• Identify and escalate complex issues to the appropriate departments when necessary.
• Provide feedback on processes to improve customer experience and operational efficiency.
• Maintain a positive and professional demeanor at all times, promoting the company values.

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English and Hindi.
• Strong interpersonal skills with the ability to build rapport with customers.
• Basic computer proficiency and familiarity with call center software.
• Ability to multitask and work effectively in a fast-paced environment.
• Problem-solving skills and a customer-focused mindset.

Experience:

• Previous experience in a call center or customer service role is preferred but not mandatory.
• Freshers and candidates looking for part-time opportunities are encouraged to apply.

Working Hours:

• Night shift hours, typically from 8 PM to 2 AM or as per business requirements.
• Flexible scheduling options available to accommodate personal commitments.

Knowledge, Skills, and Abilities:

• Strong attention to detail and ability to handle sensitive information with confidentiality.
• Ability to work independently and as part of a team.
• Adaptability to changing environments and willingness to learn new processes.

Benefits:

• Competitive hourly wage with weekly payment options.
• Flexible part-time hours that allow for work-life balance.
• Opportunities for professional development and career advancement.
• Supportive and inclusive work environment.

Why Join:

• Be part of a growing organization that values its employees and promotes a positive workplace culture.
• Gain valuable experience in the call center industry while working flexible hours.
• Enjoy the convenience of working from home or at our office in Delhi.

How to Apply:

Interested candidates are invited to submit their resumes along with a cover letter detailing their suitability for the role. Please send your applications to us with the subject line Night Shift Call Center Executive Application.