Job Summary

Sutherland Global Services Ltd is a leading global provider of process transformation solutions, delivering a range of services including customer engagement, technology, and analytics. We are currently seeking dedicated and skilled professionals to join our dynamic team. In this remote role, you will play a pivotal part in enhancing our clients experience while contributing to the growth of Sutherland. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, we invite you to apply.

Key Responsibilities

• Provide exceptional customer service via various communication channels including phone, email, and chat.
• Troubleshoot and resolve customer issues efficiently, ensuring high levels of customer satisfaction.
• Collaborate with cross-functional teams to improve service delivery and operational processes.
• Maintain detailed records of customer interactions, inquiries, and feedback.
• Adhere to established protocols and guidelines to ensure compliance with industry standards.
• Participate in training and development programs to enhance personal and professional skills.
• Provide insights and suggestions for improving customer service strategies.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using computer applications and CRM systems.
• Ability to multitask and manage time effectively.
• Strong attention to detail and organizational skills.
• Flexibility to adapt to changing priorities and workloads.

Experience

• Minimum [X years] of experience in a customer service or related role preferred.
• Experience in a work-from-home environment is a plus.

Working Hours

• Full-time and part-time positions available.
• Flexibility in working hours, including potential evening and weekend shifts.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and the ability to work well in a team.
• Ability to remain calm and professional in challenging situations.
• Familiarity with customer service best practices and metrics.
• Technical aptitude for learning new software and tools quickly.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for career advancement and professional development.
• Flexible work arrangements that promote work-life balance.
• Employee recognition programs and team-building activities.

Why Join Sutherland?

At Sutherland, we believe in fostering a culture of collaboration, innovation, and respect. Our commitment to employee growth and well-being makes us an ideal workplace for those looking to make a meaningful impact. Join us and be a part of a dynamic team that values your contributions and supports your career aspirations.

How to Apply

If you are ready to take your career to the next level and join a global leader in service excellence, please submit your application through our careers page at us. Ensure to include your updated resume and a cover letter detailing your relevant experience and interest in the position.