Job Summary

HR Service Jobs is seeking a dedicated and skilled Technical Support Representative (French) to join our dynamic team. This night shift position is ideal for individuals who excel in providing exceptional customer service and technical assistance in a fast-paced environment. You will play a critical role in ensuring customer satisfaction by resolving technical issues and answering inquiries related to our products and services. The ideal candidate is fluent in both French and English, possesses strong problem-solving skills, and has a passion for technology.

Key Responsibilities

• Provide technical support to customers via phone, email, and chat in both French and English.
• Diagnose and troubleshoot hardware and software issues to ensure timely resolution.
• Guide customers through step-by-step solutions, ensuring clear communication.
• Maintain detailed records of customer interactions and technical issues.
• Collaborate with team members to identify recurring issues and propose enhancements to the support process.
• Stay updated on product knowledge and technical advancements to provide accurate assistance.
• Participate in training sessions to improve technical skills and customer service techniques.
• Assist in the development of support documentation and FAQs.

Required Skills and Qualifications

• Fluency in French and English, both written and spoken.
• Strong technical knowledge of computer systems, mobile devices, and software applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving abilities.
• Patience and empathy when dealing with frustrated customers.

Experience

• Previous experience in a technical support role is preferred.
• Experience in customer service or a related field is advantageous.
• Familiarity with customer support software and ticketing systems is a plus.

Working Hours

• This is a night shift position, requiring availability from [insert specific hours, e.g., 10 PM to 6 AM]. Flexibility to work weekends and holidays may be required.

Knowledge Skills and Abilities

• Proficiency in troubleshooting hardware and software issues.
• Understanding of networking concepts and protocols.
• Ability to quickly learn new technologies and applications.
• Strong attention to detail and organizational skills.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and dental insurance.
• Paid time off and holidays.
• Opportunities for career advancement and professional development.
• Flexible work-from-home options.

Why Join

At HR Service Jobs, we value our employees and foster a culture of collaboration and innovation. By joining our team, you will have the opportunity to work with cutting-edge technology and support a diverse customer base. We are committed to your growth and success, offering ongoing training and development programs to help you reach your career goals.

How to Apply

If you are passionate about technology and customer service and meet the qualifications outlined above, we invite you to apply for the Technical Support Representative (French) position. Please send your resume and a cover letter to us. We look forward to reviewing your application!