Job Summary

HR Service Jobs is seeking a detail-oriented and proactive Order Management Analyst to join our dynamic team on the night shift. This remote position is ideal for individuals who excel in managing orders, ensuring timely processing, and delivering exceptional customer service. As an Order Management Analyst, you will play a crucial role in optimizing our order fulfillment processes, contributing to our commitment to operational excellence and customer satisfaction.

Key Responsibilities

• Order Processing: Accurately manage and process customer orders from entry to fulfillment, ensuring all information is correct and complete.
• Customer Communication: Serve as the primary point of contact for customers regarding order status, inquiries, and issue resolution, providing timely and professional responses.
• Data Management: Maintain and update order records in our systems, ensuring data integrity and accuracy at all times.
• Collaboration: Work closely with cross-functional teams, including Sales, Warehouse, and Logistics, to ensure smooth order flow and address any discrepancies.
• Reporting: Generate regular reports on order status, fulfillment rates, and any issues encountered, presenting findings to management for process improvement.
• Problem Resolution: Identify and troubleshoot order-related issues, implementing solutions to enhance the overall order management process.
• Continuous Improvement: Participate in process improvement initiatives aimed at increasing efficiency and reducing errors in order management.

Required Skills and Qualifications

• Bachelors degree in Business, Supply Chain Management, or a related field is preferred.
• Proficiency in order management software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong analytical skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Experience

• A minimum of 2 years of experience in order management, supply chain, or customer service roles.
• Experience in remote work settings is a plus.
• Familiarity with ERP systems is highly desirable.

Working Hours

• Night shift: 10:00 PM - 6:00 AM (flexibility required based on business needs).

Knowledge, Skills, and Abilities

• Strong organizational and time management skills.
• Ability to analyze data and generate actionable insights.
• Proficient problem-solving skills with a customer-focused mindset.
• Adaptability to changing priorities and work demands.

Benefits

• Competitive salary with performance-based bonuses.
• Flexible work-from-home policy.
• Comprehensive health, dental, and vision insurance.
• Paid time off (PTO) and paid holidays.
• Opportunities for professional development and career growth.

Why Join

At HR Service Jobs, we foster a culture of innovation, collaboration, and respect. We believe in empowering our employees by providing them with the tools and resources they need to succeed. Joining our team means being part of a dynamic environment where your contributions matter, and your career can thrive. We are committed to creating a diverse and inclusive workplace where everyone can achieve their full potential.

How to Apply

If you are passionate about order management and customer service and are ready to take the next step in your career, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for the Order Management Analyst position at HR Service Jobs.