Job Summary

HR Service Jobs is seeking a dynamic and customer-focused Phone Banking Officer to join our International BPO team. In this role, you will be responsible for providing exceptional service to our clients customers through inbound and outbound calls. You will handle inquiries related to banking products, resolve issues efficiently, and ensure customer satisfaction. Your ability to communicate effectively and demonstrate empathy will be key to your success in this position.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries regarding banking services, products, and account management.
• Make outbound calls to follow up on customer requests, feedback, and satisfaction surveys.
• Provide accurate information regarding account balances, transactions, and banking policies.
• Resolve customer complaints and issues promptly, ensuring a positive experience.
• Document interactions with customers in the CRM system for record-keeping and quality assurance.
• Collaborate with team members and other departments to improve service delivery and customer experience.
• Stay updated on banking regulations, products, and industry trends to provide informed support.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English; additional language proficiency is a plus.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in using computers and navigating various software applications, including CRM systems.
• Attention to detail and the ability to manage multiple tasks simultaneously.

Experience

• Previous experience in a customer service role, preferably within the banking or financial services sector.
• Experience in a BPO or call center environment is highly desirable.

Working Hours

• This position requires flexibility in working hours, including evenings and weekends, to accommodate the needs of our international clientele.

Knowledge, Skills, and Abilities

• Strong understanding of banking products and services.
• Ability to handle sensitive information with confidentiality and integrity.
• Excellent organizational skills and the ability to prioritize tasks effectively.
• A proactive attitude toward learning and professional development.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive training and onboarding program.
• Opportunities for career advancement within the company.
• Health and wellness benefits, including medical insurance.
• Flexible working hours and a supportive work environment.

Why Join

At HR Service Jobs, we value our employees and believe in fostering a culture of growth, collaboration, and innovation. By joining our team, you will be part of a dynamic organization that is committed to providing exceptional service and making a difference in the lives of our customers. We invest in our employees through continuous training and development, ensuring you have the tools and support needed to excel in your career.

How to Apply

If you are ready to take on this exciting opportunity and contribute to our success, please submit your resume and a cover letter detailing your relevant experience to us. We look forward to hearing from you and exploring the possibility of you joining our team!