Job Summary

HR Service Jobs is seeking a dedicated and customer-focused Customer Support Associate for our Evening/Night Shift. This role is crucial in ensuring our clients receive exceptional support during non-standard business hours. The ideal candidate will possess strong communication skills and a problem-solving mindset, thriving in a fast-paced environment while delivering top-notch service to our customers.

Key Responsibilities

• Provide timely and efficient customer support via phone, email, and chat.
• Resolve customer inquiries and issues promptly, ensuring a high level of satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to identify trends in customer issues and suggest improvements.
• Stay updated on product knowledge and company policies to provide accurate information.
• Assist in the training and onboarding of new team members as needed.
• Contribute to team goals and metrics, working to enhance overall service quality.

Required Skills and Qualifications

• High school diploma or equivalent; associate degree or higher preferred.
• Proven experience in a customer service role, preferably in a support environment.
• Strong verbal and written communication skills.
• Proficiency in using customer service software and tools.
• Ability to handle difficult situations with empathy and professionalism.
• Excellent time management skills and the ability to multitask effectively.
• Strong attention to detail and problem-solving abilities.

Experience

• Minimum of 1-2 years of experience in customer support or a related field.
• Experience working in evening or night shifts is a plus.
• Familiarity with CRM systems and support ticketing tools is advantageous.

Working Hours

• This position requires availability for evening/night shifts, including weekends.
• Typical shift hours are from 4 PM to 12 AM or 12 AM to 8 AM, with flexibility based on business needs.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and the ability to work effectively in a team environment.
• Ability to adapt to changing situations and demonstrate flexibility.
• Proficient in Microsoft Office Suite and other relevant software applications.
• Knowledge of customer service best practices and trends.

Benefits

• Competitive salary with opportunities for performance-based bonuses.
• Comprehensive health insurance and wellness programs.
• Paid time off and holiday pay.
• Opportunities for career advancement and professional development.
• Employee discounts and perks.

Why Join

At HR Service Jobs, we believe in creating a supportive and inclusive work environment. Joining our team means being part of a company that values your contributions and offers numerous opportunities for growth. We encourage a healthy work-life balance and recognize the importance of each team member in our success.

How to Apply

If you are passionate about providing exceptional customer service and are looking for a rewarding career, we want to hear from you! Please submit your resume and a cover letter detailing your experience and why you would be a great fit for the Customer Support Associate position to us or apply through our website.