Job Summary

HR Service Jobs is seeking a dedicated and customer-focused Customer Support Representative to join our Employee Experience team. In this hybrid role, you will be the first point of contact for our employees, addressing inquiries and resolving issues with professionalism and empathy. You will play a crucial role in enhancing the employee experience, ensuring that our workforce feels supported and valued. If you have a passion for helping others and thrive in a dynamic environment, we would love to hear from you.

Key Responsibilities

• Serve as the primary contact for employee inquiries via phone, email, and chat, providing timely and accurate information.
• Assist employees with HR-related questions, including benefits, payroll, leave policies, and company procedures.
• Document and track employee interactions using our CRM system, ensuring that all issues are resolved efficiently.
• Collaborate with cross-functional teams to address complex inquiries and provide comprehensive support.
• Participate in the development and implementation of employee support initiatives, providing feedback on processes and systems.
• Conduct follow-ups to ensure employee satisfaction and resolution of issues.
• Stay updated on company policies and HR best practices to provide relevant and accurate information to employees.
• Support training and onboarding initiatives for new team members, sharing knowledge and best practices.

Required Skills and Qualifications

• Bachelors degree in Human Resources, Business Administration, or a related field preferred.
• Proven experience in customer service or HR support roles.
• Strong verbal and written communication skills, with the ability to convey information clearly and empathetically.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.

Experience

• Minimum of 2 years of experience in a customer support or HR-related position.
• Experience in a fast-paced environment, demonstrating adaptability and a positive attitude.
• Familiarity with HR policies, employee benefits, and labor laws is a plus.

Working Hours

• This is a hybrid position with a flexible schedule. Candidates should be available to work during core business hours, with occasional evening or weekend shifts as needed to accommodate employee inquiries.

Knowledge, Skills, and Abilities

• Knowledge of HR practices and employee support services.
• Ability to handle sensitive information with confidentiality and discretion.
• Strong interpersonal skills and the ability to build relationships with employees at all levels.
• Ability to work independently and as part of a team in a collaborative environment.
• A proactive attitude towards learning and continuous improvement.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off (PTO) and flexible work arrangements.
• Professional development opportunities and career advancement.
• Employee wellness programs and resources.

Why Join

At HR Service Jobs, we believe that our employees are our greatest asset. By joining our Employee Experience team, you will have the opportunity to make a meaningful impact on the employee journey within our organization. We foster a culture of inclusivity, support, and continuous improvement, providing you with the tools and resources to thrive in your career.

How to Apply

If you are passionate about enhancing the employee experience and possess the skills we are looking for, we invite you to submit your resume and a cover letter detailing your relevant experience to us. Applications will be accepted until closing date. We look forward to hearing from you!