Job Summary

HR Service Jobs is seeking a highly skilled Cisco Voice Engineer to join our dynamic team. This remote position is ideal for a dedicated professional who thrives in a night shift environment. The Cisco Voice Engineer will play a crucial role in managing, maintaining, and optimizing our Cisco voice systems to ensure seamless communication across the organization. You will be responsible for troubleshooting issues, implementing enhancements, and providing exceptional support to users.

Key Responsibilities

• Design, implement, and maintain Cisco VoIP systems, ensuring high availability and performance.
• Troubleshoot and resolve voice-related issues, including call quality, connectivity, and system performance.
• Collaborate with cross-functional teams to assess user needs and implement effective voice solutions.
• Conduct regular system audits and maintenance to ensure optimal functionality.
• Provide training and support to end-users regarding voice system features and best practices.
• Stay up-to-date with the latest Cisco technologies and industry trends to recommend improvements.
• Prepare documentation, including system configurations, standard operating procedures, and troubleshooting guides.
• Participate in on-call support rotation as required.

Required Skills and Qualifications

• Bachelors degree in Information Technology, Computer Science, or a related field.
• Strong understanding of Cisco Unified Communications Manager (CUCM), Cisco Voice Gateways, and related technologies.
• Proficiency in VoIP protocols (SIP, H.323) and Quality of Service (QoS) principles.
• Excellent problem-solving skills and the ability to work independently in a remote environment.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Relevant Cisco certifications (CCNA Collaboration, CCNP Collaboration) are preferred.

Experience

• Minimum of 3 years of experience in Cisco voice engineering or a similar role.
• Proven track record of managing Cisco voice systems in a corporate environment.
• Experience with troubleshooting voice-related issues in real-time.

Working Hours

• This position requires working night shifts (specific hours to be discussed during the interview process). Flexibility is essential to accommodate project needs and support requirements.

Knowledge, Skills, and Abilities

• In-depth knowledge of Cisco voice technologies and best practices.
• Strong analytical and critical-thinking skills.
• Ability to work collaboratively in a remote team environment.
• Self-motivated with a strong attention to detail.
• Proficiency in using troubleshooting tools and techniques related to voice systems.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible work environment with the option to work from home.
• Professional development opportunities and support for continuing education.
• Paid time off and holiday leave.

Why Join HR Service Jobs?

At HR Service Jobs, we value innovation, collaboration, and excellence. As a member of our team, you will have the opportunity to work with cutting-edge technologies and contribute to meaningful projects that make a difference. We foster a supportive and inclusive culture that empowers our employees to thrive. Join us in shaping the future of communication technology!

How to Apply

If you are passionate about Cisco voice technologies and excited about working in a remote, night shift role, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience to us. Applications will be accepted until closing date.