TTEC is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world most iconic and disruptive brands. With a strong presence in over 80 countries, TTEC is dedicated to creating superior customer experiences, leveraging innovative technology and deep industry expertise.

Job Title: Work from Home Customer Support Representative

Job Summary:As a Work from Home Customer Support Representative at TTEC, you will be an integral part of our commitment to providing exceptional customer service experiences. You will engage with customers via various channels to address inquiries, resolve issues, and ensure satisfaction, all while working remotely from the comfort of your own home.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally via phone, email, and chat.
• Provide accurate information and appropriate solutions to customer issues and concerns.
• Escalate complex inquiries to the appropriate department for resolution.
• Maintain a high level of customer satisfaction by meeting and exceeding service standards.
• Document all customer interactions accurately in the company CRM system.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in computer navigation and basic software applications.
• Previous customer service experience preferred, but not required.

Experience:

• Previous experience in a customer service or related role is advantageous but not mandatory.

Working Hours:

• Flexible scheduling options available, including full-time and part-time positions.
• Ability to work evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities:

• Familiarity with customer service principles and practices.
• Ability to adapt and learn new processes quickly.
• Strong interpersonal skills and customer-centric mindset.
• Comfortable working independently with minimal supervision.

Benefits:

• Competitive compensation package.
• Comprehensive training and ongoing support.
• Opportunities for career advancement and professional development.
• Health, dental, and vision insurance options.
• 401(k) retirement savings plan with company match.
• Employee assistance program and wellness initiatives.
• Work-from-home flexibility.

Why Join TTEC: Joining TTEC means becoming part of a dynamic team dedicated to delivering innovative solutions and unparalleled customer experiences. With opportunities for growth, competitive benefits, and the flexibility to work remotely, TTEC offers an exciting and rewarding career path in the rapidly evolving field of customer experience.

How to Apply:Interested candidates can apply online through the TTEC careers portal at TTEC Careers. We look forward to welcoming talented individuals who are passionate about delivering exceptional customer service.