Aetna, a renowned leader in the healthcare industry, is dedicated to providing innovative and accessible health solutions to millions of individuals. With a commitment to fostering a healthier world, Aetna values its employees and encourages a collaborative and inclusive work environment.

Job Title: Customer Service Representative at Aetna – Part-Time

Job Summary:

As a Customer Service Representative at Aetna, you will play a crucial role in ensuring exceptional customer experiences. This part-time position is an opportunity to join a dynamic team focused on delivering high-quality service to our valued customers.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist customers with policy-related questions, claims, and general inquiries.
• Provide information on Aetna products, services, and benefits.
• Collaborate with internal teams to resolve customer issues effectively.
• Maintain accurate and detailed records of customer interactions.

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Customer-focused mindset with a passion for delivering exceptional service.
• Proficient computer skills and familiarity with customer service software.

Experience:

• Previous experience in a customer service role is preferred but not mandatory.

Knowledge, Skills, and Abilities:

• Understanding of healthcare and insurance concepts is a plus.
• Adaptability and willingness to learn about Aetna products and services.
• Ability to navigate and utilize various computer systems efficiently.

Job Benefits:

• Competitive part-time salary.
• Access to comprehensive health and wellness benefits.
• Opportunities for professional development and advancement.
• A supportive and collaborative work culture.

Why Join Aetna:

Joining Aetna means becoming part of a company that values its employees and their contributions. With a commitment to diversity, inclusion, and employee well-being, Aetna provides a fulfilling work environment where you can make a meaningful impact on people lives.

Apply Now:

If you are passionate about delivering exceptional customer service and want to be a part of Aetna mission to create a healthier world, apply now through our careers page at Aetna Careers.

Aetna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.